KiBook Full Help Guide
Everything about your KiBook account explained with tutorials and instructions to guide you through.
Video tutorials and step by step instructions included!
Managing my diary
Managing working hours, appointments, close diary to public, private/ custom bookings, maximum da...
Working Hours + Breaks!
Inputting working hours has never been easier to your KiBook account! Click the + buttons to crea...
Custom/Private Appointments
If you have availability on your KiBook Appointments Calendar (whether your account is private or...
Maximum Booking Days
You can change your maximum booking days either to suit how many days in advance you like to rece...
Private Diary + Password Protection
There are a few options to manage your KiBook diary, you can remove your working hours and just a...
Annual Leave / Breaks
Adding Leave - If you choose to take any breaks in between clients or if you would like to input ...
Appointment Actions
Below is an explanation of what each button does when you click on a client's appointment! Check ...
Reschedule Bookings
Need to reschedule an appointment? You can do this any time you need by heading to your Appointme...
Marketing
marketing integrations with MailChimp for mass emails, QR codes for your booking system and socia...
Payments
Everything about payments, no shows/late fees, deposits and everything you need to know about Stripe
Take Payment - Manual Transaction + No Shows
Read to the end!In the event that someone has booked a deposit and paid using their bank card, St...
What Is Stripe?
Stripe is the payment platform we have integrated with KiBook to allow your customers to make pay...
Update Bank Details/Payment Info
You can manage your deposits and transactions through your Stripe account at any time. Read more ...
Gift Vouchers / Promo Codes
Information regarding gift vouchers and how they work, promo codes and online store!
Emails / Reminders / Receipts
Receipts + confirmation emails, inputting/editing terms and conditions, reminder emails, customis...
Emails
All KiBook emails are unlimited! KiBook sends the following emails from our systems to your cli...
Booking Customization - Inputting your Terms and Conditions!
This is crucial to all businesses, inputting and updating your terms and conditions of booking!...
Consultation Forms: What’s Available Now & What’s Coming Soon
We know that many of our users want the ability to collect client information before appointments...
My KiBook Account
Login help, account upgrades/downgrades, payment support and more
Cancel My Account
To cancel your account, you may cancel the KiBook Subscription through your online banking or sen...
Upgrade to Annual Membership
We hope you and your clients are loving KiBook and are finding it to be super helpful to your bus...
Upgrade to have staff!
If you are a Single User account then you currently only have one calendar on your account and on...
How to Update Your Booking Link
If you’d like to change your official KiBook booking link (URL), our team needs to make this chan...
How to Pause or Freeze Your KiBook Account
What is an Account Freeze? An Account Freeze (sometimes called “account pause”) lets you tempora...
App Settings – Notifications & Saved Login Details
Part 1: Enabling App Notifications To make sure you never miss important updates, booking confir...
How to Hide Your Address Until a Booking is Confirmed
If you work from home (or simply prefer not to share your location publicly), KiBook gives you th...
Using KiBook
Receiving orders and bookings from a customer, what happens when a customer does book, how does t...
Orders / What happens when clients book!
When a client places an order through your KiBook booking link for an appointment or store item t...
Group Bookings, Classes + Training
KiBook Admin users can now allow customers to book in for classes either on a one to one basis or...
Common Client Booking Issues & How to Resolve
When clients have trouble booking or paying online, it’s often due to simple errors or missed ste...
Staff / Locations
Multi User accounts with multiple staff or locations