What Is Stripe?
Stripe is the payment platform we have integrated with KiBook to allow your customers to make payments! Customers can pay for deposits, you can charge the remaining balance of a service by clicking "Take Payment" on an appointment - this allows you to manually charge the bank card on file. Stripe allows bank cards to be vaulted so that you may charge them for the remaining balance of a service on the day of an appointment instead of cash and to charge late cancellations/no shows.
Stripe do take a percentage of any payments processed through their systems which includes deposits, the remaining balance if this is charged to the bank card on file. If you only take deposits through your KiBook account then Stripe will only take a percentage of the deposit amount - read more here
We are verified Stripe partners meaning we can escalate any situation you may be experiencing with Stripe. If there are any issues you must try to contact Stripe directly, however if you need further assistance we can escalate in this scenario!
All payments are SCA approved.
DEPOSITS/ BANK ACCOUNTS
Stripe groups your deposits and payments together which are accepted through KiBook and pays these out to your bank account on your preferred date. You can login to Stripe.com at any time on desktop to change your settings including bank accounts and scheduling! - read more here
We believe Stripe offers you payment protection and allows you to protect your business from not receiving payment when it is owed!
About Stripe here.
If you're still unsure, please get in contact. We understand it can be a little confusing, we're happy to help as much as we can! Email - firstname.lastname@example.org