Card Vaulting - No Show + Manual Payments
In the event that someone has booked a deposit and paid using their bank card, Stripe will store the card on file (vaulting) so that you may charge the remaining balance of an appointment IF a client has not shown to an agreed appointment or complied with the terms and conditions outlined by your business.
Instruction for manual payments
– click the appointment which has an outstanding balance
- click the “Take Payment” button (this will go to your Stripe account and is paid out to you as normal with your deposits)
- Payments are processed through Stripe, all payments are SCA approved offering all users protection
- If there is an issue with a payment you or the client can open a dispute via Stripe.com
Please ensure terms and conditions of your business are always up to date in Customization > System Customization.
Payments are processed through Stripe, we do not have access to your payments - read about Stripe here
You cannot charge more than the price which was agreed by the customer at the time of check out. You cannot charge a customer who has not paid a deposit for that booking. You have agreed in your KiBook terms and conditions as well as on your Stripe account that you will comply with the terms of payment.